When dealing with financial matters such as mortgages and loan servicing, having reliable access to customer support is essential. Pennymac Financial Services, a leader in the mortgage industry, offers several ways for customers to get in touch for assistance. Below is everything you need to know about Pennymac’s contact information, as well as useful details for new borrowers.
Pennymac Financial Services Address
If you prefer to send mail or visit the office in person, you can use the following address for any communication or inquiries:
Mailing Address: Pennymac Loan Services
3043 Townsgate Rd, Suite 200
Westlake Village, CA 91361
This address is where Pennymac processes a variety of customer-related tasks, including documentation and loan servicing.
Customer Support Contact
For general inquiries or assistance with your account, Pennymac provides a dedicated customer support line. Whether you’re looking for help with your loan details or have general questions, the customer service team is ready to assist:
- Customer Support Phone Number: (800) 777-4001
- Their phone lines are available during business hours, Monday through Friday.
Operating Hours
It’s important to know the operating hours of Pennymac’s customer support so that you can reach them at a convenient time. The customer service team is available:
Monday – Friday: 7:00 AM – 5:30 PM PT
Please keep these hours in mind when planning to make a call, as they are closed on weekends and major holidays.
Email Support
For more specific inquiries, Pennymac encourages customers to reach out via email. If you have been assigned a representative, you can directly contact them for personalized support. For general inquiries, you can also reach customer support through the contact details provided.
Email Support: Refer to your assigned representative or contact customer support for guidance on which email address to use.
New Borrower Information
If you are a new borrower with Pennymac, getting started is easy. Here are a few things you need to know:
Online Account Registration
New borrowers are encouraged to register online with Pennymac’s system. By doing so, you can access your account details, set up paperless statements, and receive automatic payment reminders. This is a convenient way to manage your loan and stay on top of payments.
Account Availability
In the event that your loan was recently transferred to Pennymac, please note that it may take up to 14 days for your account information to be fully available in their system. Be patient during this transition period, as it can take a little time to update and process all loan data.
Conclusion
Whether you’re a new borrower or an existing customer, Pennymac Financial Services provides multiple ways to contact them and manage your loan account. From their dedicated customer support phone line to online account services, getting the help you need is easier than ever. Be sure to use the contact details above and take advantage of the tools available for managing your loan.