RICHMOND, Va. A boil water advisory has been issued for Richmond residents after an early morning pump failure at the city’s water treatment plant. The failure, triggered by a power outage, caused disruptions to the water supply and raised concerns about potential contamination.
Despite the winter weather, the Mumper family, residents of the West End, prepared for the situation. “My wife went upstairs and filled up the bathtub,” said John Mumper. “We got some water bottles just in case, so we had them.”
At the Richmond Public Library’s downtown command center, city officials, including newly elected Mayor Dr. Danny Avula, worked to address the crisis. Dr. Avula explained the issue, stating, “The backup generators went into effect almost immediately, but a component failure led to flooding at the water treatment plant, impeding our ability to produce more water.”

By mid-afternoon, water levels in the city reservoir were critically low, resulting in low pressure and outages in several areas. Surrounding counties stepped in to provide temporary relief by shifting their water sources, but by 4:30 p.m., the city issued a boil water advisory out of caution.
“When the water pressure gets low in the system, it introduces the possibility of bacteria entering pipes and making the water unsafe to drink,” Dr. Avula said. “Although this is unlikely, we are taking every precaution.”
The advisory will remain in place until water pressure is restored, and testing confirms the water is safe to drink. Officials estimate the process will take 24 to 48 hours.
Roommates Lydia Gorman and Grace Cox, like many residents, are adapting to the situation. “We’re boiling our water for drinking and cooking,” said Cox. “It’s an inconvenience, but we’d rather be safe.”
FAQs
How should I prepare water during the advisory?
Boil water for at least one minute before using it for drinking, cooking, or brushing teeth.
When will the advisory be lifted?
City officials estimate the advisory will be lifted within 24 to 48 hours, pending water quality tests.
Can I use tap water for bathing or washing dishes?
Yes, tap water can be used for bathing. For washing dishes, use boiled water or add a disinfectant like bleach to the water.